Return & Refund Policy
Effective Date: July 3, 2026
At Nagi Jewels, customer satisfaction is our priority.
If you are not completely satisfied with your purchase, you may request a return
or exchange according to the terms below.
1. Return Eligibility
- Returns are accepted within 7 days from the date of delivery.
- Items must be unused, unworn, and in original condition.
- Original invoice, certificates, tags and packaging must be included.
- Products showing signs of use or damage are not eligible for return.
2. Non-Returnable Items
- Customized Jewellery
- Personalized Products
- Engraved Jewellery
- Resized or Altered Jewellery
- Gift Cards
- Clearance Sale Items
3. Exchange Policy
Eligible products can be exchanged within 7 days, subject to stock availability.
If the requested item is unavailable, store credit or refund may be offered.
4. Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product,
please contact us within 24 hours of delivery with your Order ID,
product images, and an unboxing video (if available).
5. Return Process
- Contact our support team.
- Share your Order ID and reason for return.
- Wait for return approval.
- Pack the item securely.
- Ship the product or use our pickup service if available.
6. Refund Policy
- Refunds are processed after quality inspection.
- Amount will be credited to the original payment method.
- Refunds usually take 7–10 business days.
- Shipping charges are non-refundable.
7. Cancellation Policy
Orders can be cancelled before dispatch.
Once shipped, cancellation requests cannot be accepted.